Diagnosing a Session

Follow these instructions to audit failed CAPTCHA attempts through the Sessions tab.

1. Accessing and Filtering Sessions

Locate the Dashboard: Open the Sessions tab to view the live audit trail of all CAPTCHA attempts.
Filter for the Client: Use the Hostname or URL filter (e.g., www.reddit.com) or the Session ID to find specific instances.
Identify the Failed Run: Look for sessions marked with a yellow Pending or red Error status.

2. Expanding the Debug Info

Drill Down: Click the “+” icon next to the Session ID to reveal detailed DEBUG INFO.
Review Sequential Steps: Chronologically examine the interaction from Step 0 through the final step.
Time Audit: Each step records the exact duration spent by the AI versus the system interaction time.

3. Visual Verification

Check the Initial State: Review the Initial screenshot to ensure the grid rendered correctly. Blank screens suggest network errors or blocked pop-ups.
Analyze AI Intent: Open the final screenshot of a step that overlays the AI’s intended click points and movements.
Confirm Accuracy: Compare clicked points against the Actions list. If the AI clicked correctly but failed, the issue is likely client IP Reputation.

4. Analyzing Error Categories

Environmental Blockers: Notify the client if “Cookie Consent” banners or broken layouts are blocking the grid.
Timeouts: Hard Timeouts or Resolve Failed errors usually mean the provider stopped responding or suspected bot behavior.
Unrecognized Tasks: Complex tasks the system hasn’t seen before may require new dataset collection and model training.

5. Taking Action

Manual Validation: Use the Manual button to solve the CAPTCHA in real-time to check if the AI is failing. If even a human cannot pass it, the issue is a blacklisted IP.
Escalation: For recurring technical bugs, create a ticket in Monday.com with the Session ID and reasoning log screenshots.